Michelle Feng Product Design Portfolio

Context

Over the course of 10 weeks, I had the honor of joining the Platinum Secured Credit Card team. This team designs to serve 100 million customers. My scope covers the funding portal which is kept under NDA until launch. Please reach out for further details.

My Contributions

Facilitated 10 discussions and synthesis workshops to align 15+ product, business, marketing, design stakeholders
Synthesized insights from 24 UserTesting videos in Lucid to create a consolidated proposal that prioritized user needs through data, securing approval from the VP of Design, Product, and Business for next steps
Expanded my scope and proposed a design strategy to eliminate 3 weeks of redundant work
Designed 0 --> 1 feasible solutions from concept sketching to hi fidelities in Figma

Presentation day!

1st time living in DC

Offsite rug tuft bonding

Ft. my manager :)

Getting Interviewed

Sightseeing in DC

Takeaways

Gems of knowledge I will carry with me beyond this summer.

Innovate through my POV

I acknowledged that my approach was not the norm, but chose to explore it as a way to introduce surprise and delight to the everyday banking experience.

Choosing to show up for myself

This means coming into office four times per week, setting up coffee chats because that's how I learn best, and solving the difficult problems... making the most!

Look for the root problem

Whether in craft, relationships or life, dig deep beyond the surface and solve the root problem. This third perspective helped me unravel nasty knots this summer.